Help & Support

Treat every member of the SetBook community, fellow photographers and videographers, production teams, clients, and talent, with courtesy and professionalism, on the platform and on set. Harassment, discrimination, or abusive behaviour toward anyone based on race, gender, age, religion, disability, sexual orientation, or any other protected characteristic has no place here.

Represent yourself and your work honestly. Business profiles, Discovery portfolios, credits, and client claims should reflect real work you actually did. Don't misrepresent your experience, take credit for someone else's project, or use another member's work without permission.

SetBook exists to help serious creative businesses run smoothly. Bring that same care to what you share publicly. Discovery is a showcase of real, professional-quality work, not a dumping ground for test shots or placeholder content.

Give feedback, to clients, collaborators, or SetBook itself, in a way that's specific and useful rather than dismissive. Disagreements happen; keep them professional, and use the contact channels above rather than public call-outs when something needs to be resolved.

Many projects on SetBook involve more than one business: a shooter, an assistant, a producer, a retoucher. Credit collaborators accurately, honour the terms you agree to with them, and use the platform's contracts and releases to keep expectations clear on both sides.

You'll often have access to a client's or collaborator's contact details, contract terms, or unreleased work through SetBook. Keep that information confidential and use it only for the purpose it was shared for. Never share another member's private contact information without their consent.

Follow the laws that apply to your work and location: copyright, model/property releases, tax and invoicing requirements, and local business regulations included. SetBook's contracts and releases are tools to help you stay organized, not a substitute for your own legal judgment.

Own your commitments: to clients, to collaborators, and to deadlines you've agreed to inside SetBook. If something goes wrong, communicate early rather than letting a project quietly stall.

SetBook improves with real use. Reporting bugs, suggesting features, and giving honest feedback (see Submit Feedback below) all directly shape what gets built next.

These guidelines apply to every SetBook account and everyone who interacts with the platform, including through a public Discovery profile or a shared signing/invoice link. Violations may result in a warning, a temporary suspension, or removal from the platform, depending on severity. SetBook reviews reports rather than acting automatically on them.