FAQs

Common questions about using SetBook, grouped by feature.

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Getting started

How is SetBook organized?+

Everything lives under a Project: the client and shoot details, the Contract, the Invoice, Releases, Deliverables, and a Call Sheet if you're using one. Your Network (contacts) and Discovery profile sit alongside Projects, shared across all of them.

Can more than one person on my team use the same account?+

Depends on your plan. Solo is built for one person running their own projects. Studio is the plan for studios, agencies, and teams: it's the one that supports multiple members working inside the same business.

Is my data private?+

Yes. Only your business's own members can see your Projects, Network, contracts, and invoices. Anything you share externally (a signing link, an invoice link, a Call Sheet link, your Discovery profile) is a separate, deliberate opt-in.

Projects

What's the difference between a project's Status and its Health?+

Status is where a project sits in your own workflow (Planning, Upcoming, Shooting, Editing, Delivered, Completed). Health is a separate signal for whether anything needs your attention right now (a contract unsigned, a deliverable overdue); the two are intentionally never combined into one value.

Can a project span multiple days?+

Yes, toggle "This is a multi-day shoot" when creating or editing a project to add extra dates, and use a Call Sheet for full day-by-day call times, locations, and a runsheet.

Contracts / Releases

How do I send a contract or release for signing?+

Build it in the Contract or Releases tab of a project, then copy the signing link and send it yourself: to a client by email, text, or however you'd normally reach them. The other party signs online, no printing, scanning, or emailing PDFs back and forth.

Can I reuse my own terms across contracts?+

Yes, your default terms (payment, cancellation, usage rights, etc.) live in Settings and pre-fill every new contract or release, fully editable per project.

Invoicing

Can I split an invoice into a deposit and a final payment?+

Yes, Invoicing supports separate deposit and remainder invoices, each with their own shareable link and their own "mark as paid" state.

Can I upload my own invoice instead of using SetBook's generator?+

Yes, Invoicing accepts an uploaded PDF as an alternative to the built-in generator.

Network

What's the difference between Network and Discovery?+

Network is your own private address book of clients and collaborators, with history across every project you've worked on together. Discovery is the public, opt-in directory other SetBook members can browse to find and connect with you.

Does adding someone to a project add them to my Network?+

Yes, there's no such thing as a project-only contact. Anyone you add to a project (including through a Call Sheet's crew list) is saved to your Network too, so their history builds up automatically.

Call Sheets

Can I control portrait vs. landscape, and my logo placement?+

Yes, set a business-wide default in Settings, and override it per call sheet in that call sheet's Style section if a specific one needs to be different.

Does the shareable Call Sheet link stay up to date?+

Yes, it's always live: regenerated from whatever the call sheet currently says whenever someone opens it, not a frozen snapshot from when you first shared it.

Account / Billing

How long is the free trial?+

14 days, full access, no credit card required to start. You'll be asked to add payment details and choose a plan once it ends.

How do I change or cancel my plan?+

From the Membership page's "Manage billing" button, which opens Stripe's own billing portal where you can change plans, update payment details, or cancel.

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